Privacy Policy

Alex Limo Services LLC is committed to protecting your privacy and ensuring a safe and secure experience when using our website and services. This Privacy Policy explains how we collect, use, and safeguard your personal information.

1. Information We Collect

We collect information necessary to provide our transportation services, process bookings, and improve user experience. This information may include:

• Personal Information: Name, phone number, email address, and billing information.
• Service Details: Pickup and drop-off locations, date, and time of service.
• Payment Information: Payment card details or other payment methods, processed securely.
• Website Usage Data: IP addresses, device type, browser type, and browsing activities on our website, collected through cookies and similar technologies.

2. How We Use Your Information

We use your information solely to provide, improve, and personalize our services. Specifically, we may use it for:

• Booking & Service Fulfillment: Process and manage reservations, provide transportation services, and communicate about your booking.
• Customer Service: Respond to inquiries, provide support, and send important service-related updates.
• Billing & Payment Processing: Securely process payments for bookings and other services.
• Marketing Communications: With your consent, send promotional offers, updates, and other marketing content. You may opt-out at any time.
• Site Improvements: Analyze website traffic and improve our website and services.

3. Data Sharing and Disclosure

Alex Limo Services LLC values your privacy and does not sell, rent, or share your personal information with third parties, except in the following cases:

• Service Providers: We may share information with third-party service providers who perform functions on our behalf, such as payment processing, IT services, and data analytics. These providers are bound by confidentiality agreements and may not use your data for other purposes.
• Legal Requirements: We may disclose your information if required by law or to protect our rights, comply with judicial proceedings, or prevent fraud.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor organization.

4. Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure data storage, and restricted access to authorized personnel only. However, no transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your data.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, understand user behavior, and personalize content. You may choose to disable cookies in your browser settings, but this may affect some functionality on our website.

• Necessary Cookies: Enable essential functions such as booking and account access.
• Analytics Cookies: Help us analyze website traffic and improve user experience.

6. Your Rights and Choices

You have certain rights regarding the personal information we hold about you:

• Access and Correction: You can request access to, or correction of, your personal information at any time.
• Opt-Out of Marketing: If you receive promotional emails, you can unsubscribe at any time using the link provided in the email or by contacting us.
• Request Deletion: You may request the deletion of your personal information, subject to legal and business obligations.

To exercise these rights, please contact us using the details provided below.

7. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If we learn that a child’s information has been inadvertently collected, we will take steps to delete it.

8. Changes to This Privacy Policy

Alex Limo Services LLC may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be posted on our website, and by continuing to use our services, you agree to the terms of the updated policy.

9. Contact Us

For questions or concerns regarding this Privacy Policy or to exercise your data rights, please contact us at:

• Address: 3 Dewey Ave, Wilmington, MA 01887
• Phone: (781) 608-3792
• E-mail: info@alexlimoservices.com